Returns / Exchanges:
1. Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
2. Exchanges are strictly allowed only for the same item, colour and size.
3. Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.
4. We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of un-permitted requests:
5. Customers must consult our person-in-charge first (sales team & drop-shipper) before proceeding with the returns/exchanges.
6. Item must be returned within 7 working days from the date on the official receipt with tags still attached.
7. Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.
8. Customers must notify the person-in-charge on any postages made.
9. Exchanges will be processed within 7 working days after receipt of the returned goods.
10. Please contact our Customer Service Team 010-215 1696 and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
11. Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement (if any) via email as soon as practicable.
12. Please note that exchange of item is subject to stock availability. Once you send back your item, we assume you agreed to our return policy.