Return & Exchange Policy

 

 

  • Returns & Exchanges can be made within 7 DAYS after item received with official receipt with tags still attached.

  • Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.

  • Exchanges of item subject to stock availability.

  • Exchanges are strictly allowed only for the same item, colour and size.

  • Refund is strictly not allowed only exchange.

  • Customers must consult our person-in-charge first (sales team & drop-shipper)  before proceeding with the returns/exchanges.

  • Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.

  • All sale, as-is, defective item and promotional with discount / coupon / vouchers are non-refundable and non-exchangeable.

  • Please contact our Customer Service Team 010-215 1696 and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.

  • Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement (if any) via email as soon as practicable.

 

 

ITEMS ARE NOT ALLOWED TO EXCHANGE 

  • Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
  • Item that has been wash, altered and iron. (Shorten / hemmed)
  • Item that have stain such as make up stain, food, pen and etc
  • Item defected caused by customer
  • Item with no invoice or purchase receipt
  • Exceed 7 days from date of received item
  • Item with no price tag or label